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Refund

You can return some items you purchased on Yamplu, depending on the seller’s return policy. If you used same day delivery or free in-store pickup when you purchased your item and the seller accepts returns, return the item directly to the store where you purchased it.

Here’s what to expect when you need to return an item.

Return an item

Before you request a return, check the seller’s return policy in the listing for the seller’s return period and other information.

To return an item for a refund, replacement, or exchange:
Find the item in My Yamplu under Purchase History and select Return this item from the More actions drop-down menu.
Select the reason for the return. Depending on the seller’s return policy, we may put you in touch with the seller directly.
If photos of the item would be helpful for documenting the condition of the item you bought and received, you can upload photos. Both Yamplu Customer Service and the seller can see them. You can upload as many as 10 photos (PNG, JPEG, BMP, or GIF; max size 5MB). You can add photos until the return process is closed. Uploaded photos can be removed only by contacting Customer Service.
Depending on the seller’s return policy, we’ll provide you with a return shipping label and packing slip. Alternatively, we may ask you to wait for the seller to reach out to provide next steps for the return, such as in cases of oversized or heavy items or when sending an item back to a seller located in another country. The seller may also provide you their own return shipping label.
Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back to the seller. You must return the item within 5 business days of requesting the return. It’s a good practice to include tracking information when returning an item.
If an Yamplu-generated shipping label is used, you can track the status of the returned item in the Purchase history section of My Yamplu. Find the returned item and click View return details from the More actions drop-down menu.
If the seller has provided their own label, such as including a label in the original shipment, you can track the status of the returned item in the Purchase history section of My Yamplu. Find the returned item and click View return details from the More actions drop-down menu. If the seller does not provide you a label through Yamplu and you return an item through an alternative shipping method, you should make sure that tracking is included in case Yamplu needs to step in to review the progress of your return.
The seller refunds you within 6 business days of receiving the returned item. If you’re requesting a new item as part of a replacement or exchange, you have 5 business days to ship the original item back to the seller once you agree to a replacement or exchange. Once the original item is shipped back, the seller will ship the new item to you within 5 business days.
Things to keep in mind:
Request a return by the time specified in the Return policy section of the listing.
If we ask you to contact the seller, work with the seller directly and follow their return instructions.
Otherwise, you’re issued a return shipping label and packing slip. Then:
Ship the item back to the seller within 5 business days of requesting the return when returning an item for a refund.
Ship the item back to the seller within 5 business days of requesting the return when returning an item for a replacement or exchange. If you haven’t sent the item back after 30 days, you’re charged for the second item and the cost to ship it to you.
Return the item in the same condition as you received it.
If you’re returning an item because it didn’t match the listing description, the Yamplu Money Back Guarantee may be able to help. Learn more about the Yamplu Money Back Guarantee.
If your Yamplu account is currently suspended, you will not be able to return any items until you have resolved the suspension.
Return shipping charges

Either you or the seller is responsible for return shipping charges, depending on the seller’s return policy and the reason for the return. In most cases, sellers require that buyers pay for return shipping, but some sellers offer free return shipping—check the Return policy section of the listing. If you’re returning an item because it isn’t as described in the listing, the seller is responsible for return shipping charges, regardless of the seller’s return policy.

When you’re responsible for return shipping charges, we charge your PayPal account if you ship the item using our shipping label. We may ask you to accept a billing agreement to authorize payment for these kinds of charges.

When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you must work with the seller to agree on the shipping service and cost before returning the item.

Return shipping charges when using Yamplu shipping labels

Anytime you use an Yamplu return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the item’s cost, package weight, and delivery time.

In some instances, return shipping charges may not be based on the actual weight of the package, but are an estimate. These charges are based on rates Yamplu negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If you’ve used an Yamplu generated label for the outbound shipping, the cost of the return shipping label will never exceed this amount.

Refunds

Most refunds are automatically adjusted for any applicable restocking fees or shipping charges.

When the item isn’t as described:

If you return an item because it’s not as described in the listing, arrives damaged, or is missing parts, then your refund is:

Total purchase price plus original shipping equals total refund

In these situations, the seller can’t charge a restocking fee and the seller pays the return shipping charges.

All other returns:

If you return an item for any other reason, including changing your mind about a purchase, the seller can keep any restocking fee specified in the listing Return policy.

In these situations, your original shipping charge usually isn’t refunded. Check the listing Return policy for specifics on shipping charges. You may also have to pay the return shipping charges.

For this type of return, your refund is usually the total purchase price, including item cost, sales tax, and other charges, less:
Original shipping (unless specified otherwise in the listing Return policy)
Restocking fee (if specified in the listing Return policy)
Return shipping (if specified in the listing Return policy)
When to ask us to step in and help

Most returns and refunds go smoothly, but if a seller doesn’t issue you a refund, you can ask us to step in and help. Depending on the seller’s return method, timelines may differ. We guide you to the correct timing as part of your return request in My Yamplu, but for reference:
You can ask us to step in and help if the seller doesn’t issue a refund within 6 business days of receiving the returned item, or within 6 business days of the estimated delivery date for the returned item if no tracking is used. You have 10 business days to ask us to step in and help after the seller’s time to issue a refund has passed.
If a seller doesn’t respond to your return request, you can ask us to step in and help 3 business days after you request a return.
If you use alternative shipping arrangements, return shipping charges won’t be included in any Yamplu Money Back Guarantee refunds, even if the seller agreed to pay return shipping charges. Learn more about the Yamplu Money Back Guarantee.

Replacements and exchanges

Some sellers may offer you the option of returning an item for a replacement or exchange instead of a refund. A replacement is a new item that is exactly the same as the original item described in the listing. An exchange is a new item that is different than the original item described in the listing — for example, a different size or color. An item being replaced or exchanged should be of comparable value to the original item.

You can request a replacement or exchange if:
The seller offers replacements or exchanges in the listing Return policy.
The total refund value of the original item is less than $250.00.
Things to keep in mind when requesting a replacement or exchange:
If you’re requesting a replacement or exchange because the item wasn’t as described in the listing, such as with a damaged part, the seller is responsible for the return shipping charges. See Return shipping charges.
If you’re unable to return the item because it’s unsafe to ship (such as a ruptured and leaking battery) or broken beyond repair, the Yamplu Money Back Guarantee can help.
The seller ships the new item to you within 5 business days once you ship the original item back. You can track the progress of your new item in the Purchase history section of My Yamplu. Find the returned item and click View return details from the More actions drop-down menu.
Ship the item back to the seller within 5 business days of requesting the replacement or exchange.
If you don’t ship the original back to the seller within 30 days, you’re charged for the cost of the new item.
If you send the original item back to the seller, and the seller doesn’t send a new item, you can ask Yamplu to step in and help and we may treat the return as a refund.